We accept returns within 30 calendar days of delivery (according to the courier) for refund to your original payment method.
Items marked “FINAL SALE” and orders purchased with store credit are not returnable.
Items must be brand new with original tags and packaging to be eligible for return. We will reject any items that have been worn, washed, altered or damaged in any way. Due to hygiene reasons, we are not able to accept returns for lingerie, swimwear, sleepwear and accessories.
Customers are responsible for the cost of return shipping to our warehouse in the U.S. or Hong Kong. Our warehouses will NOT accept packages sent on a cash-on-delivery basis, we reserve the right to charge additional fees for any costs incurred under such circumstances.
Shipping fees are not refundable. If free express shipping was applied to your order, and returning an item results in a net order amount below the threshold, shipping fee will be charged and deducted from the refund amount.
To process a return, please fill out a return form here