We accept returns within 14 calendar days of delivery (according to the courier) for refund to your original payment method for full-price to discounted order of up to 20 percent.
Orders that have been discounted over 20 percent can be returned within 14 calendar days of delivery for store credit (no expiry date).
Items marked “FINAL SALE” and orders purchased with store credit are NOT returnable unless defected. Made-to-order items can be exchanged but not returned
Items must be brand new with original tags and packaging to be eligible for return. We will reject any items that have been worn, washed, altered or damaged in any way. Due to hygiene reasons, we are not able to accept returns for lingerie, swimwear, sleepwear and accessories. Products under the "Lifestyle" section (home decor, photoshoot props etc.) are not returnable, unless faulty.
Customers are responsible for the cost of return shipping to our warehouse. Our warehouses will NOT accept packages sent on a cash-on-delivery basis, we reserve the right to charge additional fees for any costs incurred under such circumstances. Please ensure that your package arrives our warehouse within 14 calendar days of delivery, otherwise it will be treated as a late return.
Shipping fees are not refundable. If free express shipping was applied to your order, and returning an item results in a net order amount below the threshold, shipping fee will be charged and deducted from the refund amount.